Frequently Asked Questions

For Patients

Call us at (305) 359-2222 or visit healthi.com/pages/transfer-your-rx. Just have your current pharmacy name and prescription information ready — we handle the transfer on your behalf. Most transfers are completed the same day.

Yes. We accept all Medicare Part D and Medicare Advantage (MAPD) plans across Miami-Dade, Broward, and Palm Beach counties. See our full list of accepted plans at healthi.com/pages/medicare-and-insurance or call (305) 359-2222 to verify your specific plan.

Yes. We accept Humana Medicare Advantage and Prescription Drug Plans (PDPs), as well as CarePlus Health Plans. We also accept Humana and CarePlus OTC benefit cards for eligible wellness products. Call (305) 359-2222 to verify your plan.

Yes. We accept Preferred Care Partners, Preferred Care Network, and all UnitedHealthcare Medicare Advantage plans across Miami-Dade, Broward, and Palm Beach counties.

Yes. Free next-day delivery for all Medicare and Medicaid patients across Miami-Dade, Broward, and Palm Beach counties — Monday through Saturday, 8am to 8pm. No fee, no minimum. Learn more at healthi.com/pages/delivery-info.

Yes. We deliver to Medicare and Medicaid patients who are homebound or unable to visit the pharmacy. Free next-day delivery Monday through Saturday, 8am to 8pm across Miami-Dade, Broward, and Palm Beach counties. Learn more at healthi.com/pages/delivery-info.

No. For safety and regulatory reasons, we do not deliver Schedule II-V controlled substances. These medications are available for in-store pickup at 2318 NE 2nd Ave, Miami, FL 33137.

We'll let you know before filling and give you options — a covered formulary alternative, a prior authorization, or a competitive cash price. You'll never be surprised at the counter. Call (305) 359-2222 with any questions.

Yes, if your plan is through UnitedHealthcare, Preferred Care Partners, Preferred Care Network, Humana, or CarePlus. Call us or bring your OTC card in and we'll check your balance and eligible items.

Yes. We offer select non-sterile compounding including topical creams, low-dose naltrexone (LDN), and flavor additions. Call (305) 359-2222 to discuss your specific need.

Yes. We compound low-dose naltrexone (LDN). Call (305) 359-2222 to discuss your prescription and confirm availability.

In-store pickup: Monday through Friday, 9am to 6pm. Delivery: Monday through Saturday, 8am to 8pm. Address: 2318 NE 2nd Ave, Miami, FL 33137. Phone: (305) 359-2222.

For Providers & Office Staff

ePrescribe directly through your EHR — search for Healthi Rx Pharmacy with NPI 1801674270. You can also fax to (888) 359-0422 or call (305) 359-2222. Full prescribing info at healthi.com/pages/fill-your-rx.

Yes. Search for Healthi Rx Pharmacy by name or NPI (1801674270) in any EHR connected to Surescripts. If you have difficulty finding us, call (305) 359-2222 and we will help you add us to your system.

We initiate PA requests through CoverMyMeds and route them to your office workflow. We follow up by phone or fax to make sure nothing stalls. You decide — we handle the legwork.

We contact your office directly — not the patient. When a claim is rejected or a prior authorization is needed, we reach out to you with the issue and a proposed solution before the patient is aware of a problem.

We contact your office with the rejection reason and a solution — either a covered formulary alternative or a CoverMyMeds PA already initiated. Your front desk doesn't find out from a confused patient.

Yes. We accept all MAPD plans across Miami-Dade, Broward, and Palm Beach counties. See the full list at healthi.com/pages/medicare-and-insurance.

Yes. Free next-day delivery for all Medicare and Medicaid patients — Monday through Saturday, 8am to 8pm, across Miami-Dade, Broward, and Palm Beach counties. No fee, no minimum. Learn more at healthi.com/pages/delivery-info.

For our established physician partners, yes! When a patient needs an acute medication — an antibiotic, a same-day fill — we can coordinate same-day delivery on a case-by-case basis. Call (305) 359-2222 for urgent situations.

We answer the phone. We contact your office — not the patient — when there's a coverage issue. We initiate prior authorizations through CoverMyMeds. And we deliver free to Medicare and Medicaid patients. We are not a 1-800 number.

For Managed Care & MSO Partners

Yes. Healthi Rx partners with primary care practices, family medicine, geriatric offices, MCOs, and MSOs across South Florida. We specialize in Medicare Advantage value-based care environments. Learn more at healthi.com/pages/provider-services.

Free delivery removes the most common barrier to medication adherence for Medicare patients. We also proactively manage prior authorizations and coverage issues before they result in a missed fill — directly protecting PDC scores and value-based contract performance. Contact us at (305) 359-2222.

We remove barriers to adherence: free delivery eliminates the pickup barrier, proactive refill outreach prevents lapses, and prior authorization management ensures coverage issues don't interrupt therapy.

Call (305) 359-2222 and ask for our provider liaison, or visit healthi.com/pages/provider-services. We'll walk you through adding Healthi Rx to your ePrescribing system and discuss how we can best support your patient panel. NPI: 1801674270.

Travel Vaccines

Healthi Rx Pharmacy at 2318 NE 2nd Ave, Miami, FL 33137 is a CDC-certified Yellow Fever Vaccination Clinic. Book online at healthi.com/pages/yellow-fever or call (305) 359-2222.

Yes. Healthi Rx Pharmacy is a CDC-certified Yellow Fever Vaccination Clinic — one of the few authorized locations in Miami to administer the Yellow Fever vaccine and issue the official ICVP yellow card. Learn more at healthi.com/pages/yellow-fever.

Yes. Appointments are typically available Monday through Friday. A $35 non-refundable deposit secures your dose and is applied toward your vaccine at time of service. Book online at healthi.com/products/yellow-fever-vaccine-appointment-reservation or call (305) 359-2222.

No. Yellow Fever vaccination is a self-pay service — insurance is not accepted. A $35 non-refundable reservation deposit is required to book and is applied toward the cost of your vaccine at time of service.

Healthi Rx Pharmacy is a CDC-certified clinic authorized to issue the International Certificate of Vaccination or Prophylaxis (ICVP/yellow card). We issue a new yellow card at every visit. Book at healthi.com/products/yellow-fever-vaccine-appointment-reservation or call (305) 359-2222.

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